1. Quotations are subject to Income Tax but do not include any other Govt. Taxes and duties, levies or fees payable to government or other statutory bodies and all such duties, and fees (if any) will be payable by you in addition to the quoted price.
- Although we quote a fixed price we reserve the right to amend it or make additional charges if any of the following have not been taken into account when preparing the quotation
- If due to any circumstances outside our control the work is not carried out or completed within three months of the quotation date.
- Our costs increase as a result of currency fluctuations or changes in taxation or freight charges such as (GRI) beyond our control.
- We have to collect or deliver Goods above the first upper floor.
- We supply any additional services.
- There are delays outside our reasonable control in which event we will make an additional charge for waiting time calculated in accordance with our standard rates applicable at the time.
- Access to the collection or delivery point is inadequate or the approach is unsuitable for our vehicles.
- Any parking or other fees or charges that we have to incur and pay in order to carry out the services you require. In all these circumstances you will be responsible for the extra charges.
- Our quotation is not a guarantee that we have vehicles available on the day you require. Accordingly your signed acceptance of our quotation does not constitute a contract between us until you have our written confirmation that we can move your Goods on your required date. We will send our written confirmation within one working day of our receipt of your acceptance of our quotation.
2. Work excluded from our quotations Unless previously agreed in writing we will not:
- Dismantle or assemble unit-furniture (flat-pack), fittings or fitments (and in any event these works will not be covered by any insurance provided.)
- Disconnect or reconnect appliances, fittings or equipment.
- Remove or lay fitted floor coverings.
- Take down or re-hang curtains, blinds or other window coverings.
- Move night storage heaters unless they are dismantled.
- Move or store any items excluded under Clause 4.
- Delivery to residence with abnormal access (shuttle/ long carry/ above first floor).
- Move any item or items which our removal crew reasonably believe they cannot move safely or the removal of which may damage the item or items in question or its or their surroundings.
3. Excluded Property. The following items are specifically excluded from this contract and will not be removed
- Jewellery, watches, trinkets, precious stones, money, deeds, securities, stamps, coins, or goods or collections of a similar kind.
- Potentially dangerous, damaging or explosive items.
- Goods likely to encourage vermin or other pests or to cause infection.
- Refrigerated or frozen food or drink
- Any animals and their cages or tanks including pets, birds or fish.
- Cars, boats and caravans
- Furs, perfumery, wines, spirits, tobacco, cigars, cigarettes, foodstuffs, perishable goods or any kind of explosives.
- Such goods will not be removed by us except without prior written agreement. If you submit such goods without our knowledge and prior written agreement we will not be liable for any loss or damage except when death or injury is caused by our negligence or that of our employees or agents and you will indemnify us against any charges, expenses, damages or penalties claimed against us by third parties. In addition we shall be entitled to dispose of (without notice) any such goods which are listed under paragraphs 4.2, 4.3, 4.4, 4.5, & 4.7.
- Breakage of owner packed property unless the box or container shows signs of external damage.
4. Customer's responsibility.
- It is your sole responsibility to:
- Declare to us the proper value of the Goods.
- Obtain at your expense all documents necessary for the removal to be completed.
- Be present yourself or appoint a representative at the departure and destination points to ensure that nothing is done in error or is left in the wrong room.
- Prepare adequately and stabilise all appliances prior to their removal.
- Other than by reason of our negligence we will not be liable for any loss or damage, costs or additional charges that may arise from any of these matters.
5. 5. Ownership of the goods.
- By entering into this contract you confirm to us that
- The Goods are your own property.
- You have the authority of the owner of the property to make this contract in respect of the Goods.
- You will be responsible to pay for any claim for damages and/or costs against either of the above if this proves to be untrue.
6. Postponements/Cancellations.
- If you postpone or cancel this contract we may charge according to how much notice you provide prior to the agreed removal date.
- 60% of the total removal charges if cancelleled 2-7 days prior to your removal Less than 24 hours: 100% of the total removal charges.
- Condition will not apply if you elect to take any removal postponement/cancellation protection waiver for which we have quoted.
7. Payment of Removal Charges
- Unless you have our written agreement to the contrary you must pay our charges so we have cleared funds prior to the delivery of your goods. Unless we agree otherwise, you may not withhold any part of the agreed price. Interest at 2% per month calculated on a daily basis, is charged on all overdue accounts.
- We reserve the right to terminate this contract if payment is not received before the removal date, and not to carry out any services quoted for. Failure to comply with our payment terms will also mean that the Goods are not insured.